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Privacy policy – description

Introduction
This Privacy Policy discloses the privacy practices for Tap Systems Inc. (“Tap,” “we,” “us” or “our”) and our products and services, including, but not limited to, our Tap devices (including the Tap Strap), mobile apps, cloud-based services, content and websites (“Product(s)”). This Policy informs you, among other things, about the types of information we may receive, collect or log, how we use that information, the measures we take to safeguard that information, and your choices regarding the use, access, and correction of your personal information, as well as certain legal rights that you have.

Where we refer to “personal data” or “personal information” in this Privacy Policy we mean any data or information that may personally identify you as an individual.

Our Commitment
Protecting your personal data and maintaining your trust is core to our mission at Tap. We pledge to respect your privacy, to be transparent about our data practices, to keep your data safe, to never sell any of your personal data, to let you decide how your information is shared, and to only collect data that helps us improve our products or services.
Consent
By proceeding to use the Product you consent to our collection and use of personal information and personal data and to our processing of the information and data that we collect or receive from you in accordance with this Privacy Policy.
Collection and Use of Information
While using our Products, we may ask you to provide us with certain Personal Data. This may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We also collect and/or receive various types of information from you via the Products that you use, including, without limitation, device, network, performance and usage statistics. We use this data to improve the Products and to enhance our customers’ experience. As examples, we use the information collected to debug and improve the functionality of our Products.

We may also collect your personal contact information from your correspondence with us and/or other communications channels. We use this information to offer user support, beta testing communities, surveys, competitions and similar services, as well as to respond to you concerning
the matter for which you contacted us and to improve our service.

We also collect industry standard data from everyone who visits our website(s). This includes log data that automatically records information about your visit, such as your browser type, operating system, the URL of the page that referred you, the different actions you performed, and the IP address you used to access pages on the Site. We use this type of information in an effort to provide you with an experience that’s relevant to you, to prevent site misuse, and to ensure the site is working properly. We also collect data from cookies.

We may share your information with third-party organizations that help us provide our Products (“Service Providers”) such as providers of hosting services or analytics tools. Our Service Providers will only be given access to your Personal Data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

When you contact us for customer support, you may be forwarded to Zendesk, a third-party Cloud-based help desk solution. Zendesk’s privacy policy can be viewed at https://www.zendesk.com/company/customers-partners/privacy-policy/

We may use your Personal Data to contact you via e-mail, with newsletters, marketing or promotional materials to tell you about specials, new products or services, or changes to this privacy policy and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send you or by contacting us via support.tapwithus.com

Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Whenever we collect credit card information or other financially-sensitive information, it is encrypted and securely transmitted to us. We also protect your financially-sensitive information offline. Only Tap personnel who need that information to perform a specific job (for example, billing or customer service) are granted access to that information.

Cookies
Some of our business partners may use “cookies” on their respective websites. Cookies are small pieces of data stored on your device (computer or mobile device). However, we have no access to or control over these cookies.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Tap Systems Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish additional information about the Personal Data we hold about you and/or if you want it to be removed from our systems, please visit us at support.tapwithus.com.

In certain circumstances, you have the following data protection rights:

The right to update, correct or delete your Personal Information. You can request that we update, correct or delete your Personal Data by contacting us at support.tapwithus.com.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your Personal Information.
Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Links
Our website may contains links to other sites that we do not operate. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personal data.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our website. This includes Google Analytics, a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

We also use HeatMap as an analytics product. By combining both analytics tools and visual heatmap representations, HeatMap helps us understand how to improve your user experience. HeatMap’s tracking codes automatically collect and store information based on your activity on our site. This information includes: mouse and touch activity (but no keyboard activity); device screen size; geographic location (country only); pages visited; and date and time when website pages were accessed

HeatMap respect the “Do Not Track” setting of your browser. All major Internet browsers now let you specify “Do Not Track” that sends a signal to the websites you visit, asking to not collect any data about your browsing activity. Additionally, you can opt-out by accepting our “opt-out cookie” at https://heatmap.me/privacy#

To review HeatMap’s privacy policy, go to https://heatmap.me/privacy.

Remarketing/Retargeting
We use remarketing and retargeting services to advertise on third party websites to you after you visit our website. We and our third-party vendors use cookies to inform, optimize and serve ads to you based on your past visits to our site. These third-party vendors include Google and Facebook.

Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads . Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217 . Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

We also use, or may use in the future, other remarketing services or retargeting networks. If you wish to opt out of a third-party vendor’s use of cookies, you can do so by visiting the Network Advertising Initiative opt-out page at http://optout.networkadvertising.org/?c=1#!/.

Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Surveys & Contests
From time-to-time our website may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our Products.
Children’s Privacy
We do not knowingly collect Personal Data from anyone under the age of 16. If you are a parent or guardian and you are aware that your minor child has provided us with Personal Data, please contact us.
Group Companies
We may share your information with businesses that are legally part of the same group of companies as Tap, or that become part of that group (“Group Companies”). Group Companies may use this information to help provide, understand, and improve our Products (including by providing analytics and data analysis) and Group Companies’ own services.
Change of Control
If we sell or otherwise transfer part or the whole of Tap or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution or liquidation), information from or about our users may be among the items sold or transferred.

However, this will not affect your rights or our obligations under this privacy policy.

Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a notice on our website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are also advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us
If you have any questions about this Privacy Policy, please contact us at support.tapwithus.com.
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